Shipping policy

Shipping Policy

Thank you for shopping with us! Below is our shipping timeline so you know exactly what to expect after placing your order.

Processing Times

Custom Request Items
All custom request items are made especially for you. Please allow 7–14 business days for processing before your order ships. This timeframe allows us to carefully create, customize, and quality-check your item.

Ready-to-Ship Items
Items listed as ready to ship will be processed and shipped within 3–7 business days.

Please note: Business days do not include weekends or holidays.

Shipping Timeframes

Once your order has shipped, delivery time will depend on the shipping method selected at checkout and the carrier’s transit time. Shipping time is separate from processing time.

Order Updates & Tracking

You will receive a shipping confirmation email with tracking information once your order is on the way. Please allow up to 24 hours for tracking updates to appear.

Shipping Address Responsibility

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost, stolen, or missing packages. If your package is marked delivered but cannot be located, we recommend:

  • Checking with neighbors or household members

  • Contacting your local post office or delivery carrier

  • Filing a claim directly with the carrier, if applicable

We are happy to assist by providing tracking details or supporting documentation if needed.

Shipping Delays

While we strive to ship orders within the stated timeframes, delays caused by the shipping carrier, weather conditions, or unforeseen circumstances are beyond our control. We appreciate your patience in these situations.